“Moving 200+ endpoints to Sentos Managed Support was the best decision this financial year. The vCIO service helped us present a credible 3-year IT roadmap to our board.”
200 endpoints onboarded in under 2 weeks
Stop firefighting. Start scaling. AI-augmented IT operations with a 15-minute P1 SLA, transparent pricing, and a team that feels like an extension of yours.
IT cost reduction
Tickets auto-resolved
Uptime SLA
P1 response time
Our Approach
How Sentos Works
Three pillars of AI-augmented IT excellence delivered by our global team.
01
AI-Augmented Monitoring
Continuous
02
Predictive Resolution
Automated
03
Strategic Advisory
Proactive
Before Sentos
Endless ticket queues
Unpredictable downtime
Rising costs, shrinking budgets
Security & compliance gaps
With Sentos
SentosIQ auto-resolves 60%+ of L1 tickets
Predictive monitoring with 72-hour horizon
Flat per-endpoint pricing, no surprises
Automated patching & endpoint hardening
Before Sentos
Endless ticket queues
Unpredictable downtime
Rising costs, shrinking budgets
Security & compliance gaps
With Sentos
SentosIQ auto-resolves 60%+ of L1 tickets
Predictive monitoring with 72-hour horizon
Flat per-endpoint pricing, no surprises
Automated patching & endpoint hardening
Core Capabilities
Everything Your Business Needs
From helpdesk to strategy, comprehensive managed IT excellence.
24/7 Helpdesk & NOC Support
15-min P1 response
Cloud & Infrastructure (Azure, AWS, M365)
99.9% uptime SLA
Proactive Monitoring & Patch Management
100% critical patches / 72 hrs
End-User Computing & Vendor Management
60% fewer support tickets
Strategic IT Advisory (vCIO / Fractional CTO)
3-year roadmap
SentosIQ AI Auto-Resolution
60%+ tickets resolved autonomously
Real Results
Outcomes You Can Measure
Average IT cost reduction in Year 1
Tickets auto-resolved by SentosIQ AI
Uptime SLA guarantee
P1 response time, globally
✦ Global Coverage ✦
24/7 Support Across Every Time Zone
Your business doesn't sleep, and neither do we. With dedicated teams across 4 major timezones (IST, GST, GMT, EST), we deliver follow-the-sun support so issues are resolved before your next business day begins.
Round-the-Clock Support
Always On, Everywhere
Our global teams ensure your business never sleeps. Coverage across all major time zones.
IST
Chennai
08:13 PM
Evening
GST
Dubai
06:43 PM
Evening
GMT
London
02:43 PM
Business Hours
EST
New York
09:43 AM
Business Hours
Follow-the-Sun Model
Seamless handoff between regional teams ensuring continuous coverage with no gaps
15-Minute P1 Response
Critical issues acknowledged and actioned within 15 minutes in any timezone
Local Language Support
Native speakers in each region for better communication and faster resolution
Proactive Monitoring
24/7 AI-powered monitoring catches issues before they impact your business
Our Commitment: No time zone is left behind. Whether your team is in New York, London, Dubai, or Mumbai, you have a dedicated expert on standby ready to respond to your IT needs instantly.
Built-In AI
60% of L1 Tickets Auto-Resolved by AI
SentosIQ is baked into every Sentos managed IT plan. It watches your endpoints 24/7, triages incoming tickets, and resolves routine issues — password resets, disk cleanups, service restarts — before a human even sees them. The result: faster resolution, lower costs, and happier employees.
60%+
Tickets auto-resolved
< 30s
Average AI resolution time
72 hrs
Failure prediction horizon
Client Stories
Trusted by mid-market enterprises
“The ROI calculator on their website was not just marketing — we actually achieved the numbers. 37% reduction in downtime, 55% of helpdesk tickets auto-resolved by AI.”
55% helpdesk tickets auto-resolved
“Moving 200+ endpoints to Sentos Managed Support was the best decision this financial year. The vCIO service helped us present a credible 3-year IT roadmap to our board.”
200 endpoints onboarded in under 2 weeks
Before Sentos
With Sentos
Reactive ticket queue
Predictive operations
48-hour response
15-minute response
15% downtime
99.9% uptime
Compliance gaps
Audit-ready
Transparent Pricing
Calculate Your Managed IT Investment
Simple per-endpoint pricing. Adjust your needs, pick a tier, scale anytime. No surprises.
Pricing Calculator
Estimate your monthly investment
50
35001,0002,000+
- Everything in Essential
- SOC monitoring
- Patch management
- vCISO advisory
- Quarterly reviews
Cybersecurity-as-a-Service, baseline protection
Advanced threat detection & response (MDR)
Virtual CIO advisory, 4 hrs/month
Strategic IT leadership, 10 hrs/month
AI-powered AIOps & predictive analytics
Estimated monthly total
$1,300/mo
Monthly breakdown
Base package$1,300
Per endpoint/mo$26
Endpoints50
No commitment. Response within 24 hours.
Common Questions
Managed IT Services FAQs
Everything you need to know about our managed IT services, deployment options, and support model.
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