SentosIQ Module
Agentic AI Operations
Autonomous AI agents that diagnose, remediate, and resolve L1/L2 issues without human intervention — 24/7.
Key Capabilities
- ✓Autonomous L1/L2 issue resolution
- ✓Self-healing infrastructure actions
- ✓Escalation with full diagnostic context
- ✓Continuous learning from resolution patterns
Feature details
Autonomous L1/L2 Resolution
AI agents execute pre-approved remediation playbooks for common issues — password resets, disk cleanup, service restarts, certificate renewals — without human intervention.
Self-Healing Infrastructure
When monitoring detects anomalies, agentic AI proactively remediates before a ticket is even created. Memory leaks, runaway processes, and config drift are handled automatically.
Context-Rich Escalation
When the AI cannot resolve an issue, it escalates with full diagnostic context — logs, screenshots, attempted actions, and recommended next steps — saving L3 engineers hours of investigation.
Playbook Builder
Create custom remediation playbooks with a visual editor. Define triggers, conditions, actions, and approval gates. No coding required.
Safety Guardrails
Every automated action runs within a sandbox with rollback capability. High-impact actions require human approval. Full audit trail for compliance.
Resolution Pattern Learning
The AI continuously learns from successful resolutions. Over time, it handles increasingly complex issues and suggests new playbooks based on recurring patterns.
See Agentic AI Operations in action
Get a live walkthrough customised to your IT environment.