SentosIQ Module
Client Portal
A white-labelled self-service portal for your clients — ticket tracking, SLA dashboards, reports, and knowledge base.
Key Capabilities
- ✓White-labelled branding per client
- ✓Real-time ticket tracking & SLA visibility
- ✓Automated reporting & executive dashboards
- ✓Integrated knowledge base with AI search
Feature details
White-Label Branding
Apply your client's logo, colours, and domain. Each client sees a portal that looks and feels like their own — reinforcing trust and professionalism.
Real-Time Ticket Tracking
Clients see live ticket status, technician assignments, and resolution timelines. No more 'any update?' emails.
SLA Dashboards
Interactive dashboards show SLA compliance, response times, resolution rates, and trend analysis. Export to PDF for board meetings.
Automated Reporting
Schedule weekly, monthly, or quarterly reports delivered to client inboxes. Customise which metrics appear and add commentary.
Knowledge Base with AI Search
Self-service knowledge base with semantic search. Clients find answers before creating tickets — reducing ticket volume by up to 30%.
Approval Workflows
Client stakeholders approve change requests, procurement, and project milestones directly from the portal. Full audit trail included.
See Client Portal in action
Get a live walkthrough customised to your IT environment.